1. Are your products handmade?
Yes. All our artworks are handcrafted by Chinese intangible heritage artisans. No mass factory production. Each piece is unique and may have minor subtle variations, which are natural characteristics of handmade craft.
2. What materials do you use?
We use natural, eco-friendly raw materials including natural raw lacquer, plant dyes, natural cord, hand-cut paper and hand-blown glass.
3. What is the difference between in-stock and made-to-order items?
- In stock: Ready to ship within 1–3 business days from our Canada warehouse.
- Made-to-order / Custom commission: Artisans create the piece after your order is placed. Production time is 4–6 weeks before shipment. Custom orders cannot be returned or refunded without quality issues.
4. Shipping & delivery
We ship from Canada.
- Canada domestic: Canada Post / Purolator
- Orders to the US: Cross-border shipping from Canada.
Import duties, taxes or customs fees for US buyers are the buyer’s responsibility and are not included in product price or shipping cost.
5. How long will shipping take after dispatch?
Canada: 3–7 business days. United States: 7–14 business days, subject to customs clearance. You will receive a tracking number once your parcel is shipped.
6. Can I customize my artwork?
Yes, custom commission service is available. You may share your preferred pattern, color and size requirements through our Custom Orders page. We will confirm the design, price and lead time before starting production.
7. What if my item arrives damaged?
Please contact us within 48 hours after delivery and provide clear photos of the package and damaged product. We will assess the case and arrange a remedy.
8. Payment methods
We accept Visa, Mastercard, Amex, PayPal, Apple Pay and Google Pay.
9. Do you ship to other countries?
Currently we mainly serve customers in Canada and the United States. Please contact us for a shipping quotation if you are from other regions.